OrbisIQ Help Center
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Tokens & Usage
Understand how tokens work, what models and tools cost, and how your usage is calculated.
Jump to this sectionAccount & Billing
Manage your plan, billing, purchased tokens, sign-in and account settings.
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Need help from a person? Our support team is here to help.
Common Questions
How do OrbisIQ tokens work?
OrbisIQ tokens measure your usage across AI models and tools. Each model or tool has a fixed token rate, so you can see how much it uses before you choose it.
Why do different models use different token amounts?
Different AI models require different amounts of computing power. Lightweight models use less compute and fewer tokens, while more advanced models require more processing and use more tokens.
What happens to unused plan tokens?
Plan tokens are included with your subscription and are available for the applicable plan period. Unused plan tokens expire at the end of that period and do not roll over.
How do purchased tokens work?
Purchased tokens are additional tokens you can use after your plan tokens are exhausted. Your plan tokens are always used first, and purchased tokens remain valid for 12 months from the purchase date.
How do I upgrade or change my plan?
Go to Settings → Billing to view your current plan and available options. Any pricing or billing changes will be shown before you confirm.
How do I cancel my subscription?
You can cancel at any time from Settings → Billing. Your account will show when your current plan access ends before you confirm the cancellation.
Why is a model temporarily unavailable?
AI models can occasionally be unavailable because of maintenance, high demand, or temporary service interruptions. You can try again shortly or select another available model.
I’m having trouble signing in.
OrbisIQ uses secure email magic links instead of passwords. Check your spam or promotions folder, request another sign-in link, or contact support if you still can’t access your account.
Tokens & Usage
Different AI models and tools require different amounts of computing power. Lightweight models use less compute and fewer OrbisIQ tokens, while more advanced models and multi-step tools require more.
AI usage
Tool usage
Account & Billing
How do I upgrade or change my plan?
Go to Settings → Billing to upgrade, downgrade, or switch plans.
How do I cancel my subscription?
You can cancel anytime from Settings → Billing. You’ll keep access until the end of your billing period.
Is my subscription set to automatically renew?
Yes. Your subscription renews automatically. You’ll be notified before each renewal.
Do purchased tokens get used after plan tokens?
Yes. Once your plan tokens are used, purchased tokens are used next.
Are purchased tokens valid for 12 months?
Yes. Purchased tokens are valid for 12 months from the purchase date.
How do I sign in to OrbisIQ?
OrbisIQ uses magic-link sign in. Enter your email and we’ll send you a secure link.
I didn’t receive my sign-in email. What should I do?
Check your spam folder or click “Resend email” on the sign-in page. Still stuck? Contact support and we’ll help.
Still need help?
Can’t find what you’re looking for? Our support team is here to help.